Refund policy

Refund Policy

Last updated: September 15, 2026

We do not offer a money-back or satisfaction guarantee. What we do offer is a clear return window for unopened product, and a straightforward fix if something arrives wrong. By placing an order you agree to the terms below.

1. Return eligibility
Unopened bottles can be returned within 30 days of the confirmed delivery date for a full refund of the product price. To qualify, all of the following must apply:
- The request is made within 30 days of the delivery date shown in carrier tracking.
- The bottle is unused, the seal is intact, and it is in its original box.
- You have contacted us first and received return instructions.

2. What cannot be returned
- Opened bottles or bottles with a broken seal. Supplements are consumable products and cannot be resold once opened.
- Requests made more than 30 days after the delivery date.
- Product purchased anywhere other than shevelia.co.

3. How to start a return
Email info@shevelia.co with your order number and how many bottles you are returning. We reply within 3 business days with the return address and instructions. Do not send anything back before you hear from us; unannounced returns may not be matched to your order.

4. Return shipping
Return shipping is paid by the customer. Use a tracked service and keep the receipt; we can only refund items that reach us.

5. Refund processing
Once your return arrives and we have checked the seal, we issue the refund within 5 business days to your original payment method. Your bank or card issuer may take a few additional days to post it. We will email you when the refund is issued.

6. Damaged, incorrect or missing items
If your order arrives damaged, you receive the wrong product, or tracking shows delivered and you did not receive it, email info@shevelia.co within 30 days of the delivery date with your order number and, for damage, a photo. We replace the item or refund it at our choice, and you do not need to return anything. For a parcel marked delivered but not received we may first open a carrier investigation; eligibility for a replacement or refund is decided when that investigation completes.

7. Cancellations
You can cancel an order for a full refund as long as it has not shipped. Email us as soon as possible after ordering. Once shipped, the standard return terms apply.

8. Delivery confirmation
Carrier tracking that shows your parcel as delivered to the address you provided establishes the delivery date for the purposes of this policy, whether or not a signature was obtained.

9. Changes
We may update this policy. The version posted at the time of your order applies to that order.

Contact
NSH Products LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
info@shevelia.co